Refund policy

You have 14 days from delivery to start a return or an exchange.

Shoes must be unworn, with clean soles, and returned in their original box with the dust bags. The box is part of the product: place it inside a shipping carton and do not tape or write on it. We reserve the right to refuse a return that shows signs of wear or is missing its packaging, in which case the shoes are sent back to you at your expense.

To start a return or exchange, contact our client care team at giovanirosano.com/pages/customer-support with your order number. We will confirm your request and send you the return instructions and the return address. Return shipping is at your expense unless the item is incorrect or faulty. Always use a tracked shipping method, as the parcel is your responsibility until it reaches us.

Exchanges are processed within 5 business days of your return arriving, and the new pair ships to you free of charge. If the item you want is sold out we refund you instead.

Refunds are issued within 3 to 7 business days of your return arriving, to the original payment method. Original shipping costs are not refunded. Your bank may take up to 10 business days to show the refund. Duties and taxes paid on import outside the United States are not refundable.

If you received the wrong item, or a manufacturing fault appears within six months of purchase, contact our client care team with a photo of the shoes and the box label. We repair or replace the pair at our expense or, if a replacement is not available, refund you in full. Damage caused by wear is not considered a fault.