Shipping & Delivery
Worldwide shipping
Shipping is complimentary on every order, to every destination, and every parcel travels with tracking. At checkout, you may also choose priority processing, or priority processing with shipping insurance.
| Shipping option | Cost |
|---|---|
| Free Shipping (with Tracking) | Complimentary |
| Priority Processing (with Tracking) | $9.99 |
| Priority Processing with Shipping Insurance (with Tracking) | $14.99 |
Once your order has shipped, delivery usually takes 10 to 12 business days. Delivery times are estimates. Deliveries are made Monday through Saturday, and remote areas and islands may take a little longer. We are unable to ship to PO boxes.
How it works
Orders ship within 2 business days. As soon as the carrier scans your parcel, you will receive an email with your tracking number. Tracking can take a few hours to activate. We recommend following it so you can be there to receive your delivery, and our client care team is here should anything look unusual.
Order changes
Orders are prepared as soon as they are confirmed, so we are unable to change the address or the contents of an order once it has been placed. If you notice a mistake in your address, please contact our client care team right away and we will do our best to correct it before the parcel leaves.
Taxes and duties
United States: sales tax is calculated at checkout where it applies. There are no duties.
International orders: import duties and taxes may be charged by your country when the parcel arrives. These charges are set by your customs office, are not included in your order total and are the responsibility of the recipient. For certainty about the cost before you order, your local customs office can advise what applies to footwear.
Delivery questions
Tracking shows delivered, but the parcel has not arrived. Please check with neighbors, building staff or members of your household first. If the parcel is still missing, contact our client care team and we will open an investigation with the carrier. Investigations can take up to two weeks.
Tracking has not updated for several days. Contact our client care team and we will follow up with the carrier on your behalf.
Returned to sender. If a parcel comes back to us, we will contact you, confirm the address and ship it again.
Orders placed with shipping insurance are covered until they are delivered to the address on the order. We are not liable for parcels delivered to an incorrect address supplied at checkout.