Returns & Exchanges
Try them at home
Try your pair on a soft or carpeted floor until you are certain you will keep it. If it is not quite right, you have 14 days from delivery to begin a return or an exchange.
Conditions
- Shoes must be unworn, with clean soles, and returned in their original box with the dust bags.
- The box is part of the product. Please do not use it as the shipping carton, and do not tape or write on it.
- Please send everything you wish to return from one order in a single parcel so we can process it promptly.
- We reserve the right to decline a return that shows signs of wear or is missing its packaging. In that case, the shoes are sent back to you at your expense.
Exchanges
Would you prefer another size or color? Begin your exchange within 14 days of delivery. Return shipping is at your expense, and your new pair ships to you free of charge, with a new tracking number as soon as it leaves us. Exchanges are processed within 5 business days of your parcel reaching us. If the style you would like is sold out, we will let you know and issue a refund instead.
If you need your new pair quickly, the fastest option is to place a new order and return the original pair for a refund.
Returns for a refund
Begin your return within 14 days of delivery. Return shipping is at your expense. Please use a tracked shipping method, as the parcel remains your responsibility until it reaches us.
How to begin a return or exchange
- Write to our client care team with your order number and the pair you wish to return or exchange.
- We will confirm your request and send you the return instructions.
- Place the shoes in their box, put the box inside a shipping carton with the packing slip, and hand the parcel to your carrier.
Return address:
Giovani Rosano Returns
2 Hazel Street
Wareham, MA 02571
United States
Receiving your refund
Once your return arrives, it is inspected by our team and your refund is issued to the original payment method within 3 to 7 business days. Original shipping costs are not refunded. Depending on your bank, it may take up to 10 business days for the refund to appear on your statement. Outside the United States, duties and taxes paid on import are not refundable, though you may be able to reclaim them from your local customs office.
Incorrect or faulty items
Every pair is inspected before it ships. If you received the wrong item, or a manufacturing fault appears within six months of purchase, please contact our client care team with a photo of the shoes and the box label. We will repair or replace your pair at our expense or, if a replacement is not available, refund you in full. Natural wear is not considered a fault.